Case Study: Our work with a Best-In-Class Outlet Centre
Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
Who?
A client of Coniq sought to measure the sales impact from tourists and optimise their budget. Coniq was asked to create the smoothest journey possible for high spending tourists.
Challenge
Previously they struggled to promote their centre to tourists directly in their language and on the channels they used. They also were not able to integrate all tourist touch points into a single system.
Solution
They can now issue unique, fully trackable codes through tourist partners to promote directly to China. The data is used in real-time to enhance the experience for high spenders such as complimentary hands free shopping, or access to the VIP lounge all managed through the Coniq system.
Integrations used
Integrations with Alipay, WeChat, Global Blue and others allow a seamless and totally measurable Tourist experience that keeps the guests happy and shopping longer