Ideas for the people who run destinations.
Loyalty, customer data, footfall, and marketing for malls and outlets — practical thinking from the team behind Coniq.
How to Create a Shopping Mall Marketing Strategy
Today’s retail destinations are facing more competition than ever before when it comes to driving customer footfall in 2024. Due to factors such as online shopping, expanding customer expectations, and increased competition, it has become necessary for shopping destinations to differentiate themselves to drive customer loyalty.
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Shopping Mall Sustainability: Leading the Way Towards a Greener Future
Shopping Mall Sustainability
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Loyalty Program Statistics & Trends You Need to Know in 2024
Loyalty Program Statistics and Trends
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Why Food & Beverage is a Game Changer for Shopping Destinations
Discover how F&B drives retail success. Customers visiting food & beverage outlets complete 167% more transactions, boosting footfall & dwell time.
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How Organisational Buy-In Ensures Loyalty Program Success
Discover how organizational commitment and human engagement are key drivers for the success of loyalty programs, supported by Coniq's advanced tools and expert guidance.
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Personalization in Shopping Malls: How to Walk, Run & Fly
Personalization in Shopping Malls is crucial for attaining loyal customers. Explore how to walk, run and fly today.
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Paid Loyalty Programs: Boosting Customer Retention with Exclusivity and Perks
Are you looking for ways to boost customer loyalty and retention in your retail business? Explore how paid loyalty programs can create...
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How AI is Shaping In-Mall Experiences
Discover how AI and LLMs are transforming in-mall experiences, enhancing personalization, optimizing operations, and fostering customer loyalty.
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It’s a fact. Loyalty program members spend more
Loyalty program members spend more to get more in return. Offering valuable rewards can result in higher revenue for retailers year-on-year.
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Customer Profiles in Every Retailer's Database
Understanding which customer profile your customers fall into will help your retailer boost revenue and more.
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Four Ways Shopping Malls can Save the World
Four ways shopping malls and the retail industry can work to save our world with a mind to climate change and sustainability
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5 Retail Trends Mall Operators Can't Ignore
Discover the top 5 retail trends of 2025 and learn how US mall operators can use them to elevate the shopping experience.
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How to personalize the customer experience
71% of your customers expect personalization, find out how to personalize the customer experience in your shopping mall.
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Wafi City Launches New Wafi Rewards Program Powered by Coniq
Wafi City launches its revamped Wafi Rewards loyalty program, powered by Coniq’s innovative customer engagement technology.
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Why Environmental Sustainability Will Matter to Malls in 2021
Explore four ways business executives re-prioritise corporate initiatives to transform their malls into an environmentally friendly shopping destination
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The Ultimate Guide: How to Build An Effective Loyalty Program
Gain expert insights and practical tips to help you build a loyalty program that truly resonates with your customers.
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Village Market Launches Circle Rewards Program to Elevate Customer Experience and Drive Growth
Check out the latest Circle Rewards Program Powered by Coniq. Village Market is Kenya's Premier Destination for Retail and Entertainment.
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4 Ways Retail Destinations Can Enhance Foot Traffic
Boosting foot traffic starts with understanding it. You can't improve what you don't measure—Discover 4 ways to enhance foot traffic here.
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How Middle Eastern Malls Can Engage Shoppers with Data-Driven Strategies and Cutting-Edge Tech
Discover how Middle Eastern malls are revolutionizing shopper engagement through data-driven strategies and cutting-edge technologies.
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How loyalty programs can drive tenant engagement in shopping malls
How loyalty programs can drive tenant engagement in shopping malls
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It’s a fact - Your shopping mall loyalty program drives value to your tenants!
In a world where physical retail is being re-invented learn how a shopping mall loyalty program provides invaluable insights for its tenants
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How Shopping Malls Can Leverage Green Loyalty
Shopping malls are choosing to adopt green loyalty in the hope of building trust with their customers. Find out how you can too...
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Who’s in Control? Why Third-Party Loyalty Programs don’t Work for Everyone
Explore the difference between proprietary and third-party loyalty programs, to see which is more beneficial for your business.
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Top 5 Tips to Optimize Your Shopping Mall Marketing Strategy
We've compiled our top 5 tips to help you optimize your mall's marketing strategy. Not sure where to start? Read on to find out how...
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Playing to Win: How Gamification Is Revolutionizing Customer Loyalty Programs
Discover the power of gamification loyalty programs in shopping malls. Read now to level up your loyalty game!
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10 Tips to Create a World-Class Mall Loyalty Program
10 ways to create a shopping mall loyalty program! Learn how to implement a loyalty program with a high ROI, engage retailers and much more!
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Predicting Customer Churn: How AI Can Help Save At-Risk Customers
Learn how AI-powered predictive tools and machine learning help shopping malls anticipate customer churn and enhance loyalty strategies for sustained engagement and revenue growth.
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From Clicks to Bricks: Bridging the Online-Offline Gap for Shopping Malls
Bridge the gap between online and offline shopping with phygital strategies, AI-driven personalization, and unified loyalty programs to enhance physical retail experiences.
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Building An Effective Shopping Mall Loyalty Program
shopping mall loyalty program
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Summarecon Villaggio Outlets Launches the Villaggio Privilege Club with Coniq
Summarecon Villaggio Outlets launches the Villaggio Privilege Club with Coniq, a VIP membership program offering exclusive rewards!
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The Future of Shopping Centre Loyalty: From 2025 Insights to 2026 Action
Shopping centre loyalty is shifting from engagement to measurable impact. See how AI, customer data and loyalty platforms drive visits, spend and asset performance.
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5 Types of Loyalty Programs and How to Use Them
The five primary types of loyalty programs, including their advantages, drawbacks, and how to optimize them.
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What malls can learn from Amazon about unified customer journeys
In this article, we dive into Amazon's strategies that your retail destination can use to build a unified customer journey.
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A 7-Step Playbook to Turn Holiday Shoppers into Year-Round Members
Learn effective strategies to transform seasonal holiday shoppers into loyal, year-round members with our 7-step playbook for engaging and retaining customers.
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Big Data (and Dreams), Small Budget: How to Acquire Customers
How can a smaller shopping center increase customer acquisition and communicate with its shoppers without a large mega mall budget?
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Coniq raises £6.4 million to accelerate business growth
Coniq announced it has secured £6.4 million of growth equity to meet the growing demand for its award-winning CRM and loyalty platform
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Designing the right retail loyalty program for your shopping center
Which retail loyalty program is the best fit for your shopping center? Learn about each type of loyalty program + examples
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Tiered loyalty programs boost more yearly spend than ‘one-off’ offers
Offering tiered loyalty programs drove 2.6 times more in average yearly spend than those driven by one-time offers.
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How to design a loyalty program for your luxury shopper
How to create a successful luxury loyalty program to engage High Net Worth Individuals (HNWIs) for your shopping centre or mall
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The Stats are Clear - You Need a Points Based Loyalty Program
We bring you data collected that proves the effectiveness of points based, Earn and Burn loyalty programs for shopping centres and retailers
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How to Create Winning Customer Journeys
Learn how you can create winning customer journeys using Coniq's Journey Builder tool and start delighting your retail shoppers!
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Best Practices for Increasing Brand Engagement
Discover effective brand engagement strategies and best practices to boost tenant buy-in in shopping malls
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Measuring Marketing in a Shopping Center
Justin Cagwin, Comercial Director of Coniq discusses measuring marketing in a shopping center, and how to capitalize on the right techniques
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Mall of America® and Coniq partner to launch first-of-its kind membership program
Mall of America & Coniq launch a new membership loyalty program, MOA Insiders. The program rewards guests and drives value to brand partners.
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Urban Edge Partners with Coniq to Launch New Digital Loyalty Program at Its Flagship Property, Bergen Town Center
Urban Edge Digital Loyalty Launch
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Value Retail renews long-term partnership with Coniq
Coniq announced that Value Retail, the owner of The Bicester Village Shopping Collection, has renewed its partnership with the company.
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Transform Your Shopping Center into a Retail Destination
This user guide offers marketers an industry-first blueprint to turn a shopping center into a revenue-generating retail destination.
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Premier Outlet Budapest Drives Major Growth with Premium Club Days Event.
Premier Outlet Budapest's Premium Club Days event in June 2024 drives significant growth in customer spending.
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How to turn store employees into your biggest loyalty program ambassadors
Discover our 4 steps to convert your store employees into the best ambassadors for your customer loyalty program.
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Black Friday 2025: A Round Up
Discover how loyalty activations and extended Black Friday campaigns helped shopping centres achieve major performance gains across our network.
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Understanding Customer Loyalty in America: A Guide for Shopping Malls and Retailers
Discover the importance of customer loyalty for shopping malls and retailers in the US, and get actionable tips to cultivate loyal customers.
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Coniq's CRM and Loyalty Platform
Coniq's latest video highlights many of the new features and key benefits of IQ – the powerful CRM and loyalty platform.
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Growth Playbook: How to Use Email Marketing to Build a Database of Ready-to-Buy Shoppers
Email marketing is a powerful tool to engage customers at your shopping malls, outlet & retail destinations. Explore the complete guide today!
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Coniq Announces Appointment of New Company Chairman
Coniq announces the appointment of new company chairman, Austen Mulinder whose support will help shape the future of customer engagement.
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3 Reasons Mobile Apps are the Future of Retail Destinations
In retail mobile apps have become a fundamental component of the digital offer and are very useful in increasing sales and customer loyalty.
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Improve Customer Loyalty in 30 Days: A Quick-Win Guide
Want to improve customer loyalty but not sure how? Read our quick win guide for mall operators looking to improve customer loyalty fast!
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Mall of Qatar selects Coniq to design first-ever customer loyalty program
Coniq’s Total Customer Engagement Platform to power Mall of Qatar’s strategy to deliver unique retail experiences for millions of shoppers
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Why shopping malls must become platform companies to survive
Shopping malls are strategically positioned to benefit from serving as brokers of new digital networks made possible by becoming a platform
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Wafi City Teams Up with Coniq to Launch Brand New Loyalty Program
Wafi City
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Loyalty Program Best Practices
Loyalty Program Best Practises
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VIA Outlets extends Coniq partnership with winning digital loyalty program
VIA Outlets extends its Coniq partnership with extension of winning digital customer loyalty program Fashion Club across entire portfolio
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Coniq Expands into the Middle East with Liwa Trading Enterprises
Coniq has been selected by Liwa Trading Enterprises to create an innovative new loyalty program across their retail portfolio in the Middle East
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AW Rostamani Unveils its Diamond Loyalty Tier and Grand Opening of American Rag Store
AWR elevates the shopper experience with its prestigious Diamond Loyalty Tier, coupled with the grand opening of its new American Rag store.
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Elevate Customer Engagement with Retail Technology
Elevate Customer Engagement using Retail Technology
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How Retail Destinations in the Middle East Can Leverage Food and Beverage Experiences to Drive Customer Acquisition
Understand the role of food and beverage offers and experiences in creating community-centric retail destinations in the Middle East.
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OWA Unveils Exciting New Loyalty Program: OWA Perks
Discover the launch of OWA's new loyalty program: OWA Perks. Now Available for Dining, Shopping, Entertainment, and More at Downtown OWA!
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Irgen Retail Management Selects Coniq to Boost Footfall and Sales
Cilento Outlet Village will boost sales by launching a new and innovative real-time location aware customer loyalty program for shoppers
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How food and beverage outlets can enhance loyalty
New data from Coniq highlights how food and beverage outlets can enhance loyalty in shopping malls. Key reading ahead of MAPIC 2017
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Why location data is the future of your customer loyalty strategy
We discuss how geolocation technology and data is the way forward to create personalised and successful loyalty programs to get ahead of the competition
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Coalition Loyalty Programs: Boosting Customer Engagement and Driving Revenue Growth
The benefits of coalition loyalty programs for retailers & malls - From increased customer spend to enhanced data insights + tenant retention
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Navigating the Future of Retail: Insights from MAPIC Conference 2023
Mapic 2023
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Five Tips to Building Agility into your Customer Loyalty Program
Five tips to build agility into your customer loyalty program to minimise the impact of external factors on your company’s profitability.
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AI Agents vs Chatbots: What This Means for Modern Mall Loyalty
Learn the key differences between AI agents and chatbots in retail and how they transform shopping mall loyalty programs and customer engagement.
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Reem Mall selects Coniq to develop new innovative engagement and data science backed loyalty programs
Coniq has announced their partnership with Reem Mall, Abu Dhabi’s $1.2 billion shopping and business centre.
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Coniq Welcomes Carlos Falo as VP of Engineering
Carlos brings a wealth of experience that will enable Coniq to drive technological innovation and scale to meet emerging retail trends.
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5 top tips for Pub Marketing at Christmas
5 top tips for pub marketing that drive sales, increase customer experience and build loyalty during the Christmas season.
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Industry Coverage: Coniq's Food and Beverage Findings
Coniq's latest data looking at 700K transactions in 15 malls across 9 European countries, shows how F&B brands have a huge impact on how a customer shops.
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Coniq Unveils Industry's First Complete Location-Based Loyalty Solution
Coniq Unveils Industry's First Complete Location-Based Loyalty Solution for shopping centres and retail destinations across the world
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Coniq Achieves SOC 2 Type II Compliance, Elevating Data Security Standards for Global Clientele
SOC 2
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Why you need a customer loyalty program.
customer loyalty program
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5 Key Learnings from ICSC Las Vegas 2023: Insights and Future Trends
Discover the top 5 retail trends from ICSC Las Vegas 2023 that are redefining the way consumers engage with shopping destinations.
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How to build a customer database of ready to buy shoppers
How to Build a Customer Database - Steps you can take today to build your database of ready to buy shoppers
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Knauf Shopping launches loyalty programs with Coniq
Knauf Shopping have selected coniq to launch their customer engagement and loyalty program as part of the company’s vision to use data to drive engagement.
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VIA Outlets launches new loyalty scheme with Coniq
Coniq and VIA Outlets have launched a new loyalty scheme which will span across 11 outlets and 1,000 brands across Europe.
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How Germany’s shopping malls can bounce back quickly
While shopping centres in Germany remain closed due to lockdown, mall operators are finding new ways to engage customers.
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Black Friday 2023 Brings a Retail Resurgence
Coniq Clients Black Friday Results
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Coniq Strengthens Partnership with Apsys to Elevate Customer Loyalty and Engagement
Coniq announces expansion of partnership with Apsys, offering enhanced technology and more value to a number of Apsys-owned locations.
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Madison Avenue Taps Coniq to Design Unique Shopper Loyalty Program
Madison Avenue Business Improvement District to launch its Exclusive “Only On Madison” customer loyalty program in May 2020
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Five ways BIDs can help drive footfall and sales for local businesses
Find out how Business Improvement Districts (BIDs) adapt to the changing landscape of retail and embracing new ways to engaging shoppers and drive footfall.
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Case Study: Apsys Beaugrenelle's 10th Anniversary Celebration
Apsys Beaugrenelle's 10th Anniversary Celebration
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Coniq announces Lepe Partners as new investor as it closes latest round of funding
Coniq announces the completion of a £2.3M funding round with Lepe Partners as a new investor, extending the company’s total capital raised to over £9.5M.
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Why B2C is the new business model for mall operators
Malls that adapt to collect and use data to understand consumers will generate more sales by being able to engage customers.
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Personalization and Protecting Customer Data
As global data privacy regulations become stricter, retailers must find data-compliant ways of providing personalized customer experiences.
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Customer Data: Where to Start?
Are you utilizing your customer data to its maximum efficiency? Learn how to start collecting customer data today!
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Why I joined Coniq as Chief Product Officer
Loyalty and personalisation are dependent on input and output: how well do I know someone, and what can I do with that information
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Mall of America® Builds a Ground-Breaking Loyalty Experience with Coniq
MOA's Vice President of Marketing Grant Buntje sat down with us to discuss their decision to build a unique loyalty experience with Coniq.
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Helsinki Outlet Launches Friends Loyalty Program in partnership with Coniq
Friends Loyalty Program
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6 Reasons Why Loyalty Programs Fail
Loyalty programs are popping up across the globe, but most of them fall at the first hurdles. We reveal the six main reasons why and how you can avoid them.
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The Village Lyon Outlet Loyalty Program
Coniq has been working with Compagnie de Phalsbourg to create and launch their latest shopping outlet loyalty program: The Village, Lyon
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7 Key Learnings from The Big Tech Breakfast
7 Key Learnings from The Big Tech Breakfast- Unlocking the Power of Data & Securing Customer Engagement in the Digital Age
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Black Friday Retail Trends
Discover the top trends shaping Black Friday 2024! From innovation and sustainability, heres what you need to know.
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AWR Chooses Coniq to Design Exclusive Omni-Channel Loyalty Program for its Luxury Customers
AWR will leverage Coniq’s Customer Engagement Platform to unify all in-store, mobile & web touchpoints to provide its luxury customers with a seamless and personalised retail experience
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Coniq Triumphs at Retail Congress Securing Award for Retail Innovation in Partnership with AW Rostamani Lifestyle
Coniq's partnership with AW Rostamani Lifestyle saw them take home the award for Service Excellence and Technology Innovation.
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Why Geo-Loyalty is the Future of Customer Engagement for Retail
In this whitepaper, you will discover why proximity marketing is the tool of the future for retail and how it creates loyal customers.
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GDPR: Legislation Driving Innovation
As the new GDPR legislation comes into effect on 25th May 2018, the winners will be those who use this opportunity to innovate.
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ICSC Las Vegas 2024
Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry. May 19-20, 2024
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The Coniq Shopping Center Benchmarking Report
The Shopping Center Report: Loyalty Insights for Today’s Retail Revolution. This report looks at the spending habits of loyal customers.
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Coniq Joins Forces with Wishibam to Revolutionize Omnichannel Experiences for Helsinki Outlet
Helsinki Outlet
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Holt Partners with Coniq to Energize Its Town Center
The town of Holt, located in Norfolk, is launching Coniq's innovative loyalty program to encourage residents and visitors to shop local.
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Coniq releases its 2021 global predictions for retail destinations
E-commerce will create billion dollar shopping centres according to Coniq’s recently published industry predictions for next year.
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New product features: Improved scanner UX and other great updates
After a busy summer, Coniq is releasing a bunch of new and exciting product updates. Our favourite is the new scanner UX, here is a preview.
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How to Get Retailers to Participate in Your Shopping Mall Loyalty Program
Launching a new shopping mall loyalty program? Learn how to handle the objections you receive from retailers and brands.
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Heart of London Business Alliance partners with Coniq to revitalise London’s West End
Heart of London Business Alliance launches app based engagement scheme powered by Coniq for employees working in London's west end.
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Four ways to increase loyalty program participation
How shopping malls and fashion outlets can increase loyalty program participation by prioritizing value and ease of use.
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Coniq Summer Party - Macedonia
Coniq had a blast in Macedonia visiting their local colleagues and sampling a few local treats on a two day excursion to Matka
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Webinar on Demand - How Shopping Centres are Embracing New Ideas for Long-term Success
As malls and outlets are starting to re-open across Europe post coronavirus, we look at five big changes landlords and marketers need to make
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Coniq Summer Party - London
Coniq had had a great time treasure hunting and enjoying the sun in Brighton last week for the London Summer Party. Congrats to the winners!
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What could the future of retail look like in 2023?
As digital innovation continues to shape what is possible for shopping destinations, let's look at the future of retail trends in 2023.
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The Mall Luxury Outlets Selects Coniq to Accelerate Digital Transformation
The Mall Luxury Outlets select Coniq to design and launch first of its kind real time customer engagement and loyalty program.
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What Italy's shopping destinations can learn from the world of retail
Learn how these 5 key tips can transform your business operations to make sure Italy's shopping destinations stay relevant with customers.
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6 Tips to Deliver a Connected Retail Experience for your Shopper
Customers want a shopping experience that speaks to them. Check out our tips to delivering a connected retail experience.
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3 Key Learnings from ICSC Las Vegas 2024
ICSC Las Vegas
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Coniq to Unveil New Journey Builder at Mapic 2023
Coniq to Unveil New Journey Builder
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Coniq's User Guide: How to re-opening a shopping center
Our guide to re-opening a shopping center that ensures your mall's opening plans are a success and attracts shoppers to your center!
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ICON Outlet partners with Coniq to launch the World’s most advanced Sales Tracking and CRM system
ICON at The O2 partners with Coniq to deliver a pioneering vision the retail experience and improve information-sharing between retailers and the landlord.
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Low-cost customer acquisition? No problem
An effective low-cost customer acquisition strategy will keep your brand alive in an evolved shopping climate.
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London Designer Outlet Selects Coniq to Improve Customer Experience and Loyalty
Coniq’s Total Customer Engagement Platform will enable London Designer Outlet to develop and run a world-class data-driven loyalty program
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Coniq's loyalty program serves up repeat custom for Cabana
Cabana teams up with Coniq to launch the Cabana Club, a loyalty program that enhances the customer experience and increases brand engagement
ReadEnhance Customer Loyalty: Automating Key Processes for Shopping Malls
Check out our top tips to enhance customer loyalty and streamline automation processes in today's highly competitive retail environment.
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Coniq Powers New TangerClub Loyalty Program for Tanger® Outlets
Coniq powers Tanger's new digital-first loyalty program and mobile app to optimize guest experience and enhance brand connections.
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How To Prepare Your Retail Calendar For The 2023 Holiday Season
Prepare with physical AND digital strategies to win the seasonal retail race. Here’s 5 steps to follow in the run-up to the holiday season
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3 Tips for Designing a Successful Loyalty Program
Shopping centre loyalty programs present a huge opportunity - Check out the 3 rules of thumb present in all successful loyalty schemes
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Premier Outlet Budapest Appoints Coniq to Increase Customer Engagement
Hungary’s largest retail destination selects Coniq to increase the frequency of shopper visits, basket size, and sales with a new loyalty program
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Love Trinity Leeds Loyalty Program
Ben Chesser, CEO of Coniq, is joined by Amy Richardson, Digital & CRM director at Land Securities to discuss the Love Trinity Leeds loyalty program.
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On-Demand Webinar - How Cilento Outlet is reinventing the customer experience
Register for our live webinar to learn how the Cilento outlet owned by Irgen Retail Management is embracing a new way of personalising the shopping experience
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The Outlet Resource Group Selects Coniq to Accelerate Customer Loyalty
The Outlet Resource Group Selects Coniq to Accelerate Customer Loyalty and improve customer engagement using insights into shopper behaviour and preferences
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Five Key Tips for Marketers Planning to Re-open Their Shopping Centers
Learn how to become a first mover and capitalize on the pent-up consumer demand to shop in centers when they reopen after Covid-19
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The value of proximity marketing for shopping centers
Read this article to find out the real business value of proximity marketing for shopping centers and how you can use geoloyalty!
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Compagnie de Phalsbourg Launches 6th Centre Powered by Coniq
Compagnie de Phalsbourg have successfully launched their latest centre - Mon Beau Buchelay with Coniq's iQ technology powering their loyalty programme
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An Interview with Ben Chesser
Interview with Ben Chesser, CEO and founder of Coniq, the leading CRM and customer loyalty programs for retail destinations
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How a referral program can help you hit your loyalty goals
Referral programs can boost loyalty schemes by getting already engaged members to refer their contacts to your shopping centre
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Coniq powers exciting new Outlet Village in Finland
Coniq has been selected to run the CRM and Loyalty solution for Zsar Outlet Village, the exciting new outlet scheme in Finland.
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Coniq Makes the Inc. 5000 List of Fastest Growing Companies in Europe
Coniq has been included on the prestigious Inc. 5000 Europe List, which ranks Europe’s fastest-growing private companies.
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Iconic Development at the Heart of Modern Lisbon selects Coniq as Digital Partner
Junta de Freguesia de Parque das Nações embraces digital technology to boost the local economy & deliver a new customer experiences for residents & tourist
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Coniq – A source of intellectual growth
Coniq – A source of intellectual growth
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VIA Outlets partners with Coniq to launch Fashion Club in Fashion Arena Prague Outlet
We are delighted to announce that VIA Outlets has completed another successful launch of its Fashion Club program in Fashion Arena Prague Outlet.
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Lillenium launches an innovative digital loyalty program with Coniq
Lillenium Mall unveils their exclusive, digital loyalty program using Coniq’s leading customer engagement platform.
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How to drive customer loyalty during an economic downturn
Discover three ways in which leveraging loyalty solutions can help drive customer loyalty during periods of inflation.
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The cost of not being able to create customer profiles
What is the cost of not being able to create customer profiles? A key aspect of any retail business is understanding who your customer is.
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How to design a winning shopping mall customer journey
4 steps to creating a customer journey with your loyalty program to increase sales, boost customer engagement, and encourage desired behaviour
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Coniq's Q1 2023 Product Release
As part of our commitment to retail innovation, we have designed and built new products to help you eliminate friction for all stakeholders.
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On-Demand Webinar - Why community-based customer loyalty programs perform better for retail destinations
Retail destinations are more than a great place to shop. They bring together residents, workers, and tourists that support the local economy.
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Charity Sale for the Shine Academy, Kenya
Coniq held a mulled wine and baked treats sale to support the Shine Academy School in the Kiberia Slum in Nairobi, Kenya and raised £250
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Coniq Shortlisted for Two Loyalty Magazine Awards
Coniq’s customer engagement platform recognised for huge sales uplift for Liwa Stores by being shortlisted for two Loyalty Magazine awards.
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How can you create a safe and satisfying shopping experience?
What can marketers do post the corona virus lockdown to ensure people's return to shopping centres is safe and satisfying
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Coniq secures finalist position in the International Loyalty Awards 2022
Coniq - Selected as a finalist for 'Redefining Loyalty' in this year’s International Loyalty Awards for its innovative loyalty solution.
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Signs It's Time to Upgrade Your Customer Engagement Solution
It can be difficult to know when it's time to upgrade your customer engagement solution. Here are some key signs to watch out for!
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Coniq and Liwa Stores are Award Winners!
Coniq, in partnership with Liwa stores, have won a Silver Award in the Middle East and North Africa Shopping Centre and Retailer (MECS+R) Awards!
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What is your shopping center worth?
This whitepaper looks at the different ways to calculate the worth of your shopping center and what makes these two different things
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Podcast: Driving Efficiencies in Real Estate
In The Propcast we talk to David Fuller-Watts from Mallcomm, and Ben Chesser from Coniq about driving efficiencies in real estate
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Five New Innovations from Coniq Designed to Help Malls and High Street Retailers
New Total Customer Engagement Platform Capabilities Help Marketers Understand and Interact with Shoppers Anywhere - Five new capabilities
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Europe’s three most successful outlet centres are Coniq clients
High performing outlets rely on Coniq and its Total Customer Engagement Platform.
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Earning Customer Loyalty = Earning Revenues
Retaining existing shoppers is easier - and more profitable - than finding new ones. Loyal customers earn more revenue for your business.
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How customer location data will help retail destinations bounce back
Understand how shopping malls and outlets can capitalize on the reopening of retail by using customer location data to understand and engage shoppers
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Marques Avenue launches "Cercle Privilèges," its Innovative Digital Loyalty Program in Collaboration with Coniq
Coniq partners with Marques Avenue, the French leader in outlet shopping centers, to launch its digital loyalty program "Cercle Privilèges"
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Retail Systems Awards 2017: We've been shortlisted!
We're thrilled to announce that we've been nominated for an award at the Retail Systems Awards 2017. We'll see you there in October!
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Why I Joined Coniq
I have been working in the retail industry for six years, which has given me an opportunity to speak to hundreds of executives and shopping
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Webinar - Reinventing retail organisations to serve customers
Join Coniq CEO Ben Chesser and Paul Martin, Head of Retail at KPMG on a webinar about the future of innovation in shopping centres
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Outlet Landlords Embrace the Digital World
Shopping Centers today highlights the increasing trend of outlet landlords combining their physical retail offerings with excellent digital experiences
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Introducing Coniq's New UI
Coniq is introducing their new slicker and more powerful Coniq IQ platform with a silky smooth new look and more features!
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Coniq and DILAX announce strategic partnership to add new depth to shopping centre insight
Coniq and DILAX have signed a partnership agreement that will see them offer shopping malls and outlets an integrated view of key customer data.
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Loyalty and the Halo Effect
Coniq looks at the recent research into the Halo Effect and how outlet landlords can benefit from the findings through loyalty
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Shopping center landlords and retail brands must work together to succeed
Find out the results from our shopping center and outlet survey and what shopping center landlords and brands need to do to succeed post coronavirus
ReadFrom Distribution to Acquisition...
Ben Chesser, CEO and founder of Coniq, the World's Leading CRM and Loyalty provider for retail destinations talks about the future role of shopping malls
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Coniq and Liwa Stores are Award Finalists!
Coniq, in partnership with Liwa stores, has made it through to the finals of the Middle East and North Africa Shopping Centre and Retailer (MECS+R) Awards!
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Coniq Recreate Famous Artworks
Coniq looks at the recent research into the Halo Effect and how outlet landlords can benefit from the findings through loyalty
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Coniq launches IQ Loyalty program in Zsar Outlet Village
Coniq has launched its IQ loyalty program in Zsar Outlet Village allowing the centre to grow a powerful database of loyalty customers.
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10 conseils pour créer un programme de fidélisation de classe mondiale dans les centres commerciaux
Découvrez les meilleurs conseils pour créer un programme de fidélisation de centre commercial de classe mondiale
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Pub Marketing: 5 ways to build a customer database
Pub Marketing: 5 ways to build a customer database. Welcome to the first in the series of the Footfall123 Pub Loyalty & Marketing Masterclass.
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Coniq Clients Smash Black Friday Sales
Shoppers are back! Coniq clients have seen great success on the back of Black Friday weekend sales.
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Premier Outlet Budapest Utilizes Premium Club Days Autumn Event to Boost Customer Engagement
Leverages its Premium Club Days Summer Event to drive loyalty member acquisition and engagement
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Why Coniq? It's our community.
Why work for Coniq? Its our community that makes us special. We pride ourselves on nurturing individuals, providing learning and support.
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5 Key Takeaways from Mapic 2022
Discover our 5 key takeaways from MAPIC this year where Coniq joined over 5,000 participants and +1,600 retail, leisure, and food businesses.
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Coniq Welcomes Paid Loyalty Expert Chris Cobb as VP of Sales for North America
Coniq, a leading customer engagement and loyalty platform, has appointed Chris Cobb as its VP of Sales for North America.
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How employers can attract and retain talent
Attract and retain top talent with expert strategies. Explore innovative employer tactics for building a winning team. Unlock success today!
ReadThe Village – Refreshingly different
Compagnie de Phalsbourg launches a customer loyalty program for the latest center in its portfolio: The Village, Lyon
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The Broadway Bradford Student Lockdown, powered up by Coniq
The Broadway Bradford 2018 Student Lockdown is being powered for the first time by Coniq’s loyalty technology, helping to engage new customers.
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UAE: A 360 degree view
In March of 2018 Coniq opened its first office in Dubai. With it, opened a window into a new world of retail that could potentially re-write the rule book.
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Coniq and Magdus Outlet Centre Survey
Coniq and Magdus are asking the Outlet Industry for their thoughts, opinions and predictions in this short survey in advance of the Magdus event
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Coniq is shortlisted for prestigious 2021 SaaS Awards
Coniq has been shortlisted as the “Best SaaS Newcomer” in this year's prestigious SaaS Awards for its latest innovation - IQ Connect.
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GDPR: 10 tips to create strategic advantage
Sean Curtis gives his 10 tips to achieve compliance with GDPR and, more importantly, how to use the new legislation to build a strategic advantage.
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Coniq Values and Food For All Charity
Coniq has been raising money and donating time for the Food For All Charity that operates in the area local to the London office
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ACROSS Appoints Technology Pioneer Ben Chesser to Advisory Board
Coniq, the Total Customer Engagement and Loyalty Company, announced that its founder and CEO, Ben Chesser, has been appointed to the ACROSS Advisory Board,
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How to Communicate with Customers about Coronavirus
To address the concerns about Coronavirus, here are ten tips on what you should be communicating to customers today.
ReadA Look Back On 2022 Retail Trends
Despite ongoing pressures facing retail destinations, the future remains bright- Learn more about 2022's most popular retail trends!
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Leading Customer Engagement Solution Provider Coniq to Power Loyalty Program for TangerⓇ Outlets
Discover the latest groundbreaking collaboration as Coniq revolutionizes loyalty programs for TangerⓇ Outlets.
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Coniq Reflections: Looking back at MAPIC 2017
Take a moment to look back at MAPIC 2017. From sponsoring the inaugural outlet summit, to leading the way in innovation, and everything in between.
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Three Ways Italian Shopping Centers will Reinvent Themselves
Italian shopping centers are adopting new strategies to combat the challenges of physical retail and prioritizing new consumer habits.
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My Coniq support experience
Elevate loyalty programs with My Coniq support experience. Expert insights and seamless solutions for rewarding customer engagement.
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Digital Spaghetti on the menu in Barcelona
State of the shopping centre and outlet industry from Europe’s top developers, owners, investors, asset managers, retailers and service providers
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Data Driven Decision Making
Dr Marc Mangold, Director, CRM, Digital and Media, Europe, VIA Outlets and Ben Chesser, CEO Coniq discuss the importance of loyalty data.
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3 Insights from the Retail Leaders Circle Summit in Riyadh
Retail Leaders Circle Summit
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A Year In Review 2021
Another year in the bag. Check out how Coniq has navigated this years challenges and celebrate mile stones with us as we review 2021.
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What should retailers expect in 2022?
Shopping behaviour has changed, with evolving technology and growing demands, what can retailers expect in 2022?
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Comment créer un programme de fidélisation de classe mondiale dans les centres commerciaux
Les outlets ont ouvert la voie en matière de programme de fidélisation. Le secteur a été le premier à développer des programmes sophistiqués qui engagent les clients, améliorent leur fidélité et augme
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Buy vs Build: Choosing the Right Technology Provider
Should mall operators buy vs build retail technology in order to future proof their shopping destination? Download the whitepaper to find out
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Coniq IQ New Features - SMS, Refunds & Surveys
There are now even more ways to communicate with customers, engage store staff and analyse shopper behaviour with three new developments
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What to expect in your first 30 days at Coniq
Starting a new job could be stressful as there are so many questions to be answered: who am I meeting first, what my focus is until I become comfortable in the new environment, etc.
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Coniq - A year in review
Coniq COO Bruce Salamon takes a look back at 2020 and how Coniq have fared against the changse enforced by COVID-19 and the changes to retail
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What US Shopping Centres can learn from their European Peers
We look at what shopping centres across America can learn from their European peers to mimic the success our customers have seen recently
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Why BIDs need new KPIs to revitalise the High Street
COVID-19 has changed where, when and how consumers shop, and Business Improvement Districts need to adapt to successfully navigate these unprecedented times
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Why Coniq? A chance to join the digital transformation of retail.
Why work for Coniq? Join the digital transformation of retail destinations and have a real impact on Brick and Mortar.
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Dubai Eye 103.8 Business Breakfast: Shopping Centre Loyalty in the UAE
Ben Chesser, Founder and CEO of Coniq, discusses loyalty programs for shopping centres on Dubai Eye 103.8 the Business Breakfast
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On-Demand Webinar - Adapt and Thrive: Unlocking the Value of Data in Retail
Join us in a live webinar on June 16th at 4:00 pm BST. We will be discussing how you can use data in retail. Register now!
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Retail Congress MENA - October 26-27 2020
COniq is sponsoring the virutal Retail Congress Mena event on the 26th and 27th October 2020. Focus this year is on resilience and recovery
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Webinar - How a shopping centre increased customer loyalty during the pandemic
Learn how Knauf shopping centre successfully maintained and built stronger loyalty with customers, and tenants, during and after lockdown
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The Art of Adaptive Marketing to Attract Local Customers
In our webinar in association with the ICSC we will be discussing the Art of Adaptive Marketing to Attract Local Customers with TORG
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German Omni-Consumer Trends – get ready for Expo Real 2020
Ahead of Expo Real next month, we turn our spotlight on German retail and the increasing trend for omni-channel strategies to attract customers
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Case Study: La Compagnie de Phalsbourg
Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
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Mapic Virtual Event - November 17-18 2020
Coniq will be online during the two days of the Mapic virutal event in November, and will be free to answer any questions on customer engagement and loyalty
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Webinar - Shopping Mall Data Insights
Coniq's latest webinar draws some conclusions of the data gathered over the last year from loyalty programs across Europe
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Meet with Coniq at the ICSC European Conference & Exhibition
Meet with Coniq at the ICSC European Conference & Exhibition. Find out how we've helped over 50 malls launch successful, data-driven CRM & loyalty solutions
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Webinar on demand - Why the Middle East will lead retail’s global revival
Ben chesser will be discussing why the Middle East will lead retail’s global revival in accociation with the MECS+R and Liwa Stores
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Loyalty, Customer Engagement and Rewards with IMA Europe
Ben Chesser, Coniq’s CEO, will speak on 1July, at 11am UK time, to discuss loyalty, customer engagement and rewards in light of the new landscape
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Placemaking Outlook for 2021
Ben Chesser, CEO of Coniq, is participating in an online panel hosted by ACROSS, discussing the expectations and perspectives of the placemaking industry this year.
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Case Study: London Designer Outlet in partnership with Wembley Park
In just one month, London Designer Outlet in partnership with Wembley Park gained 5,000+ members in 1 month with Coniq's loyalty solution
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Technology Takeover E Book Guide
Technology Takeover E-Book
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Webinar - How Italy’s shopping centres and outlets are quickly transforming to meet today’s challenges
Learn how Italy's top executives of malls & outlets are evolving and embracing digital transformation. With Roberto Zoia, Volker Stinnes and Alessandra Gamba
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Shopping Center Whitepaper - Loyalty: An Industry Perspective
Shopping Centre Whitepaper: An Industry Perspective. Gain insight into the state and adoption of shopping center loyalty.
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Case Study: Heart of London Business Alliance
Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
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Helsinki Outlet: Case Study
Discover how Helsinki Outlet achieved 69% active members while boosting engagement and sales with Coniq's customer engagement solution.
ReadCase Study: ROS - Premier Outlet Budapest
Leverages its Premium Club Days Summer Event to drive loyalty member acquisition and engagement
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Case Study: CBRE Investment Management
CBRE IM's new Center Club loyalty program generated 1400 transactions in the 1st month of launching Coniq's IQ Connect at Glacis-Galerie
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Retail Congress MENA 2022
Join Coniq in Dubai on Dec 5 - Dec 6, 2022, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East
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The definitive guide to developing an omnichannel retail strategy
Email marketing is a powerful tool to engage customers at your shopping malls, outlet & retail destinations. Explore the complete guide today!
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Case Study: AWRostamani Lifestyle
AWR Leveraged Coniq's platform to create an innovative VIP program that would drive customer engagement and deliver luxury retail experiences.
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Case Study: APSYS, Beaugrenelle – Boosting their customer loyalty program
Dive into Beaugrenelle's customer loyalty campaigns - using the Coniq platform - that drove the best results since the program's launch!
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Whitepaper: The changing face of outlets
The changing face of outlets is Coniq's first ever Outlet Whitepaper. Download if for free to gain insight into loyalty in the outlet sector in Europe
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Webinar on demand - Acceleration of Retail Real Estate Digitisation
Discover how retail real estate tech can be a competitive differentiator, enabling your organisation to effectively compete for consumers
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London Designer Outlet: Case Study
London Designer Outlet Achieves Year-on-Year Growth with VIP Week Event for One Wembley Park Members. See how they utilised Coniq's tech!
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A Mall Operator’s Guide to Data Protection
Explore how Coniq can help mall operators understand their shoppers while ensuring compliance with data protection laws.
ReadRetail Congress MENA 2021
Join Coniq in Dubai on Dec 6 - Dec 7, 2021, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East
ReadCase Study: APSYS, Beaugrenelle – Engaging loyalty members during lower trade periods
Learn how Beaugrenelle tackles the challenge of lower trade periods with diversified and engaging green loyalty rewards!
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The Ultimate Guide To Business Improvement District Loyalty Programs
Engage your employees and residents within your BID with Coniq's Free Ultimate Guide To Business Improvement District Loyalty Programs.
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Coniq partners with 2018 Magdus Conference
Coniq is proud to announce that it is strategically partnering with the 2018 Magdus Conference, as a gold sponsor.
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Case Study: Mall of America®
Delivering First-Class Experiences Through Digital Innovation
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ICSC Las Vegas 2022
Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry in May 2022
ReadMAPIC 2021
Meet up with Coniq at MAPIC 2021 - the leading global platform to build vibrant retail & urban destinations.
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ICSC - Here, We Go. 2021
Meet up with Coniq at ICSC - Here, We Go. - the leading global event for the marketplaces, real estate industry and like-minded professionals.
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MAPIC 2022
Meet up with Coniq at MAPIC 2022 - the leading global platform to build vibrant retail & urban destinations.
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ICSC New York 2023
Meet up with Coniq during ICSC New York - the leading event for the marketplaces and real estate industry in December 2023
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Meet Coniq at MAPIC
Meet up with Coniq at MAPIC 2024 - the leading global platform to build vibrant retail & urban destinations.
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On Demand - ICSC Tech Connect
Watch Coniqs on-demand ICSC Tech Connect sessions where we highlight industry trends & leading technology for the future of Retail Real Estate
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Case Study: Our work with a Best-In-Class Outlet Centre
Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
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Case Study: VIA Outlets
Coniq loyalty solution enables Heart of London to reward employees working within the BID whilst increasing internal footfall and revenue
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Case Study: Kiehl's
Kiehl’s employs Coniq to create a flexible and scalable solution to manage their ever growing loyalty scheme, as they launched stores across Spain.
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An Industry Perspective - Shopping Centre Loyalty
Discover the uses, benefits and challenges of shopping centre loyalty. Find out what your industry is saying about loyalty and what the future holds.
ReadCase Study: APSYS, Beaugrenelle – Leveraging Social Media
Learn how Beaugrenelle shopping centre, owned by Apsys increased its loyalty members by utilising Coniq’s IQ Engage solution.
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Case Study: Irgen Retail Management
Using Coniq’s Geo-Loyalty solution, IQ Connect, Cilento Outlet by Irgen Retail Management produced an ROI of +3900% in less than 2 months!
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On-Demand Webinar - How Retail Destinations are Embracing Digital to Accelerate Business Recovery
Watch our recorded webinar and learn how to develop a digital-first customer engagement strategy that drives footfall
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Webinar - How AWR Lifestyle created an omnichannel customer experience
Join Coniq, MECS+R and AWR Lifestyle as we discuss how to create an omnichannel customer experience – Webinar: 2 pm GST, October 27, 2021
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Retail Congress MENA
Join Coniq in Riyadh for Retail Congress! 2024! The largest Retail and Shopping Centre Event in the Middle East.
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Webinar on Demand - How to Plan the Re-Opening of your Shopping Centre
Watch our recorded webinar to help you understand where to focus efforts and how to reopen your shopping centre
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Case Study: The Mall Luxury Outlets
Using Coniq's Engagement Platform, The Mall Luxury Outlets launched a CRM loyalty program to drive engagement with 100% retailer participation
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EXPO REAL – 2022
Join Coniq in Munich Germany on October 4-6, 2022, at Expo Real! The largest Retail, Shopping Centre and Property event in Europe!
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MAPIC 2023
Meet up with Coniq at MAPIC 2023 - the leading global platform to build vibrant retail & urban destinations.
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Retail Congress MENA 2023
Join Coniq in Dubai on October 23-24, 2023, at Retail Congress! The largest Retail and Shopping Centre Event in the Middle East
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F&B Webinar: How to make your email campaigns more human
Join our F&B Webinar on 18 September, Coniq’s Rachel Weber and Meatliquor’s Rosie Swaffer will discuss how to make emails campaigns more human.
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ICSC Las Vegas 2023
Meet up with Coniq during ICSC Las Vegas - the leading event for the marketplaces and real estate industry in May 2023
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